Cancellation & Refund Policy

Last Updated: December 2025

This Cancellation & Refund Policy outlines the rules governing cancellations, renewals, and refunds for purchases made for Intellicrew Elevate, an AI-powered Learning & Compliance SaaS platform operated by Zykoon Technologies Pvt Ltd ("Company", "We", "Us").

1. General Policy

All purchases made on the Elevate platform—whether subscription-based or one‑time PoSH Packs—provide instant access to digital services and resources. As such, all payments are considered final and non-refundable except where explicitly specified in this Policy.

2. No Refunds After Payment

Due to the immediate activation of services, including access to learning modules, AI credits, compliance tools, or PoSH resources:

• No refunds will be issued after a payment has been successfully processed.
• This applies to Monthly and Annual plans, as well as PoSH Compliance Packs.
• Pro‑rated refunds or partial credits are not offered under any circumstance.

3. Subscription Cancellations

Customers may choose to cancel their subscription at any time. Cancellation will:

• Disable automatic renewal for the next billing cycle.
• Allow continued access until the end of the current paid period.
• Not result in any refund for the remaining duration.

Cancellation must be initiated by the Super Admin of the Customer's account.

4. One-Time PoSH Packs (Non-Renewing)

PoSH Compliance Packs offer one-time access to mandatory compliance training and reporting capabilities and expire automatically on 10 February 2026. Due to instant access and the nature of statutory compliance:

• PoSH Packs are strictly non-refundable.
• They do not auto-renew and cannot be paused, extended, or credited.
• No refunds are provided for unused or partially used features.

5. Accidental or Duplicate Payments

Refunds may be considered only in cases of:

• Duplicate transactions charged by the payment gateway.
• Technical errors resulting in multiple billing attempts.

Such refunds will be issued only after verification with Razorpay and may take 7–10 business days to process.

6. Failed or Incomplete Payments

If a payment attempt fails:

• No access will be granted until a successful charge is completed.
• Pending or incomplete transactions do not qualify for refunds.

7. AI Credits, Usage & Expiry

AI credits included with subscription plans or add‑on purchases are non-refundable and expire as per the rules of the selected plan:

• Monthly Plans – Credits reset every 30 days.
• Annual Plans – Full year allocation is credited upfront.
• PoSH Packs – Credits (if provided) expire on 10 February 2026.

8. Service Suspension Due to Non-Payment

If renewal payment is not completed:

• A grace period may apply as per the Customer's plan.
• During the grace period, limited or warning-based access may continue.
• After the grace period, access will be suspended until payment is resolved.

Suspension due to non-payment does not qualify for refunds.

9. Changes to Pricing or Billing Cycles

Zykoon Technologies may revise pricing, credit allocation, or billing cycles with prior notice. Such changes do not entitle Customers to refunds or early cancellation credits.

10. Contact for Billing Issues

For billing concerns or duplicate payment claims, contact:
Zykoon Technologies Pvt Ltd
Orchid Business Park, Sector 48, Gurgaon, India
Email: support@zykoontech.com

By completing a purchase or activating a subscription on Intellicrew Elevate, the Customer acknowledges and agrees to this Cancellation & Refund Policy.